Customer Service & Safety Representative – Safety Focus

Position housed in the Bloomington, IL Headquarters Office

Join the Gaggle team and help make a difference in the lives of K-12 students throughout the United States. Gaggle combines people and technology to prevent bullying, school violence, and self harm such as cutting and suicide.

You’ll be part of a team of about 75 employees. The company has a long track record of success in schools and has been profitably growing at more than 20% each year.

This safety-focused role is a unique opportunity that offers lots of variety in daily activity and a chance to make a real difference in the lives of millions of students across the country. Your focus will be with the Safety Team, which is responsible for reviewing and analyzing content shared between students, teachers and others and alerting schools of threats to student safety. This team is credited with uncovering drug abuse, bullying, threats of violence, suicide attempts, self-harm situations and domestic abuse. You’ll also be part of the Customer Service team, which is responsible for handling inbound customer communication as well as ensuring accurate setup on existing customers.

This entry-level position allows an individual to explore two key areas of Gaggle and work towards a career path specializing in fields such as Safety, Implementation, Technical Support and Account Management.

Responsibilities:

• Work independently to determine if an escalated item poses a threat to a student's well-being and take the best course of action to notify a designated school representative of the matter
• Review and analyze student activity to identify potentially inappropriate content including words, phrases, statements, and images within the school communication systems including email, Google drive, Microsoft OneDrive, and other technology/communication platforms hosted by the school
• Answer questions related to Gaggle products by working extensively within the G Suite and Office 365 applications
• Analyze and review customer system setup to ensure accuracy
• Provide exceptional customer service in a responsive, resourceful, and friendly manner

Requirements:

• Experience in crisis management, human services or a similar field is required
• Customer service experience preferred; customer-first attitude and friendly demeanor required
• Strong problem solving, analytical and documentation skills
• Excellent communication skills, both written and verbal
• Ability to evaluate, troubleshoot, document and follow-up on customer issues
• Ability to keep an open mind with tolerance and respect for the opinions of others
• Ability to learn quickly in a fast-paced, deadline-driven environment
• Confidence to operate within a team, open-office environment as well as to work independently
• Ability to work a non-traditional schedule that could include weekends and holidays

It is important to note that, in the position, you will be required to view content of a sensitive nature including exposure to graphic content that may contain nudity.

Please send your resume and, if you’d like, a cover letter to resumes@gaggle.net. Although this position will be open until filled, candidates are highly encouraged to submit application materials by July 16, 2018.

EOE/M/F/Vet/Disability

Chief Technology Officer (CTO)

Remote (United States)

Join the Gaggle team and help make a difference in the lives of K-12 students throughout the United States! Gaggle has a long track record of success in schools and has been growing profitably at more than 20% each year. We’re a group of about 80 dedicated people creating superior technology to assist schools in preventing bullying, school violence and self-harm such as cutting and suicide. The work is unequivocally worthwhile - we’ve saved over 580 student lives this year alone.

We’re looking for someone with a thirst for both excellence and purpose – someone who works well remotely, is motivating to a team of highly skilled individuals and who wants to stay with an established company for 5+ years. Our top candidate will have experience leading a technology team that has adapted to increasing YOY company growth (both financial and headcount).

As the CTO, not only will you be responsible for overseeing all technical aspects of the company, but you’ll be helping to lead an organization that offers what other tech start-ups or IT roles cannot:  a remote, flexible work environment, a stable job in what is otherwise a constantly changing field as well as a chance to make a real difference in the lives of millions of students across the country. Not only that, but you’re leading a fantastic team of twenty USA-based tenured, talented and dedicated individuals (such as System Administrators, Java Developers and Machine Learning Engineers, to name a few) who want to see Gaggle succeed and are invested in your leadership.

Baseline CTO Requirements:

• In collaboration with the Chief Executive Officer, the CTO leads all aspects of Gaggle’s technological development
• Highly proficient in the technology we use:  Java, JetBrains, mySQL, Atlassian Tool (Jira & Confluence), Slack, Tableau and Amazon Web Services
• Acts as a leader:  the CTO actively communicates, inspires, values and motivates all levels of staff as well as thinking and acting both strategically, collaboratively and proactively
• Possesses strong writing and presentation skills
• Works in a consultative fashion with other department heads as an advisor of technologies that may improve efficiency and effectiveness
• Provides leadership to department heads in a fashion that supports Gaggle’s culture, mission and values
• Conducts research and case studies on leading-edge technologies and makes determinations on the probability of implementation
• Acts as a good steward of Gaggle’s resources and ensures control of IT departmental budgets
• BS in related field and at least 15 years’ experience in the Information Technology arena, at least 10 years management and strategic experience in this field; alternatively, MBA/MS in related field with 10 years’ experience, 7 of which must be managerial and strategic

If our mission resonates and you feel you are qualified for this role, we’d love to hear from you! Although this position will be open until filled, priority will be given to applicants who submit their resumes and cover letters by 9/3/18. Please send your application materials to resumes@gaggle.net.

Please note:  although this is a remote role, the successful candidate must reside in and be authorized to work in the United States.

EOE/M/F/Vet/Disability