(Remote, United States)

At Gaggle, we help schools prevent suicide, self-harm, violence and bullying. We are looking for a software engineer to join our distributed team to build applications that our customers and employees use to protect kids and save lives.

Here's how our team likes to work:
• Small product teams that own the entire lifecycle of their applications
• Build web applications with Angular, Typescript, HTML and CSS
• Develop APIs in either Java or JavaScript
• Run our applications on AWS
• Use REST and GraphQL for invoking APIs
• Deploy APIs with either AWS Lambda or AWS ECS
• Deliver software frequently through continuous delivery pipelines
• Automate testing as a part of our pipelines
• Use agile development practices, specifically Kanban
• Collaborate through Slack, Google Meet, Jira and GitHub

If you're interested, please email us with which job you are applying for and your LinkedIn profile or resume: techjobs@gaggle.net

The position will offer a competitive compensation package composed of salary commensurate with the candidate's level of experience. Employee benefits include, but are not limited to medical, dental and vision and participation in Gaggle's 401(k).

EOE/M/F/Vet/Disability

(Remote, United States)

We are looking for a technologist to lead multiple distributed teams to build applications that our customers and employees use to protect kids and save lives. At Gaggle, we help schools prevent suicide, self-harm, violence and bullying.

Here's how our teams like to work:
• Small product teams that own the entire lifecycle of their applications</span>
• Build applications with Angular, Typescript, HTML and CSS
• Develop APIs in either Java or JavaScript
• Run our applications on AWS
• Use REST and GraphQL for invoking APIs
• Deploy APIs with either AWS Lambda or AWS ECS
• Deliver software frequently through continuous delivery pipelines
• Automate testing as a part of our pipelines
• Use agile development practices, specifically Kanban
• Collaborate through Slack, Google Meet, Jira and GitHub

We need your help solving the following challenges:
• Optimize software architecture for agility
• Lead adoption of agile software development practices
• Develop new products that delight our customers
• Hire, coach and retain top talent on the teams

If you're interested, please email us with which job you are applying for and your LinkedIn profile or resume: techjobs@gaggle.net.

The position will offer a competitive compensation package composed of salary commensurate with the candidate’s level of experience. Employee benefits include, but are not limited to medical, dental and vision and participation in Gaggle's 401(k). US-based, home office (remote) capabilities required.

EOE/M/F/Vet/Disability

(Remote, United States)

Do you want to be part of a team that saves lives? Gaggle works with K-12 schools to prevent bullying, school violence, self-harm and suicide. Gaggle is an established, profitable company, growing over 20% each year. We are 115 people not run by VC’s or Private Equity.  We are on a mission, and we need your help.  The work is unequivocally worthwhile - we’ve saved over 600 student lives in the last 6 months. 

Gaggle is looking for a Director of Customer Success to lead the Customer Service and Account Management teams. The Director of Customer Success will lead the teams that are dedicated to helping districts achieve their goals, increase adoption of Gaggle and build value for their school community. This new role will work with Operations leaders, Account Executives and Account Managers to develop scalable strategies for customer success for school districts of all sizes. This person will also work closely with our sales, marketing, and product teams.

Responsibilities:

• Work to ensure the Operations team is always focused on our Core Value to “Deliver Exceptional Customer Service” on all customer interactions
• Develop scalable strategies to engender and maintain true partnerships with our customers
• Effectively describe the highlights and lowlights of the customer experience in order to make improvements where necessary
• Develop proactive plans to teach district and school level administrators the best ways to deploy and utilize Gaggle on a daily basis
• Create and implement successful customer engagement strategies
• Identify at-risk customers and determine the best way to maintain their partnership with Gaggle 
• Support the delivery of mid-year and annual Safety Reviews for customers
• Be the voice of the customer for support, technical and marketing needs
• Work with the Business Analytics team to identify opportunities for continuous improvement, as well as ways to measure successful execution
• Direct reports will include the Manager of Customer Service and Account Executives

Qualifications:

• Experience managing teams focused on customer success
• Proven leadership experience
• Proven ability to develop strategies, create initiatives and track successful execution for customer service, account management and customer success teams
• Outstanding ability to listen, understand and advocate for the needs of our valuable customers in a clear and concise manner.  We work with our customers and internal teams in-person, over the phone, through email and online.   
• Strong collaboration skills with many Gaggle teams and departments.  Gaggle teams must work together in order to support our mission; it's a reason that people who work at Gaggle say the people they work with are one of the best parts of their job.   
• Experience leading global Customer Successes initiatives

Additional Information:

• This position reports to the Vice President of Operations
• This is a work-from-home position; a reliable high-speed connection and a comfortable, private dedicated work area will be essential for this role’s success

If our mission resonates and you feel you are qualified for this role, we would love to hear from you! Please send resumes to Heather Durkac (heather@gaggle.net), Vice President of Operations.

Salary is commensurate with experience. Employee benefits include, but are not limited to medical, dental, and vision and participation in Gaggle's 401(k).

EOE/M/F/Vet/Disability

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Account Manager
(Remote, USA)

Job Summary:

Do you want to be part of a team that saves lives? Gaggle works with K-12 schools to prevent bullying, school violence, self-harm and suicide. Gaggle is an established, profitable company, growing over 20% each year. We are 115 people not run by VC’s or Private Equity.  We are on a mission, and we need your help.  The work is unequivocally worthwhile - we’ve saved over 600 student lives in the last 6 months.

The Gaggle account manager works directly with assigned customers to build on relationships established by the sales team. A successful account manager works to ensure all parties involved in the implementation and roll-out of Gaggle services are well informed of the progress on the project.  Once implementation is complete the account manager is tasked with forging additional relationships at the district.  It is the goal of the account manager to make sure district stakeholders understand the service and that Gaggle is meeting district needs and exceeding expectations. Internally, our account managers work closely with various departments at Gaggle to meet safety, support and sales needs for assigned customers. This position reports to the Senior Account Executive.

Responsibilities:

• Builds/maintains relationship with customers by providing exceptional customer service, issue resolution and support
• Travel to customer locations to deliver/support purchased professional development that aids in set-up, understanding and deployment of the Safety Management service
• Compile data for the creation of reports for existing and potential customers
• Work with the sales team when a new customer comes on board, throughout the year when updates are necessary and during the renewal process
• Work with the customer service team to understand how Gaggle products are set-up and administered in order to troubleshoot and investigate issues with customers and for resolving reported issues from assigned customers
• Work closely with the safety team to be knowledgeable of the process for handling student incidents, give customer feedback to support a product that meets customer needs, and resolving reported issues on assigned customers
• Collect and discuss feedback on customer needs and product direction with the account management team
• Work directly with the customer and with the Gaggle implementation team to coordinate Gaggle set-up and rollout
• Handles day-to-day operations of a specific group of assigned customers
• Reviews data on a regular basis to ensure all services are being utilized
• Provides an annual account review
• Coordinate and execute travel plans

Requirements:

• Experience in the area of customer service, account management (non-sales), and/or educational fields
• Solid problem solving, listening and consultative skills in order to provide solutions to challenges presented by the customers
• Strong documentation skills to record plans and information discussed with the customer and to provide data and reports to stakeholders
• Excellent presentation and communication skills which are utilized when working directly with the customer
• A large amount of day-to-day work is done independently so strong organization and time management skills are a must
• Proven administrator experience with the G Suite and/or O365 Admin Console
• Ability to travel

Education and Experience:

• Bachelor’s degree in Communication, Business, Education, or related field or equivalent experience.
• 5+ years of customer service, non-sales account management
• Experience in the K12 field a plus
• Experience in technology roles within a school district a plus

Additional Information:

• This position reports to Amber Aplington-Johnson, Sr. Account Executive
• Western US preferred
• Ability to travel nationwide
• This is a work-from-home position; a reliable high-speed connection and a comfortable, private dedicated work area will be essential for this role’s success

If our mission resonates and you feel you are qualified for this role, we would love to hear from you! Please send resumes to Amber Aplington-Johnson, Sr. Account Executive (amber@gaggle.net). Salary is commensurate with experience. Employee benefits include, but are not limited to medical, dental, and vision and participation in Gaggle's 401(k).

The position will offer a competitive compensation package composed of salary commensurate with the candidate’s level of experience.  Employee benefits include, but are not limited to medical, dental and vision and participation in the Company’s 401(k) plan.

Job Type: Full-time

EOE/M/F/Vet/Disability

Front-End Software Engineer
Remote, United States

At Gaggle, we help schools prevent suicide, self-harm, violence and bullying. We are looking for a software engineer to join our distributed team to build applications that our customers and employees use to protect kids and save lives.

Here's how our team likes to work:

• Small product teams that own the entire lifecycle of their applications
• Build applications with Angular, Typescript, HTML and CSS
• Develop APIs in either Java or JavaScript
• Run our applications on AWS
• Use REST and GraphQL for invoking APIs
• Deploy APIs with either AWS Lambda or AWS ECS
• Deliver software frequently through continuous delivery pipelines
• Automate testing as a part of our pipelines
• Use agile development practices, specifically Kanban
• Collaborate through Slack, Google Meet, Jira and GitHub

If you're interested, please email us with which job you are applying for and your LinkedIn profile or resume: techjobs@gaggle.net

The position will offer a competitive compensation package composed of salary commensurate with the candidate’s level of experience. Employee benefits include, but are not limited to medical, dental and vision and participation in Gaggle's 401(k).

EOE/M/F/Vet/Disability

THIS POSITION IS CURRENTLY ACCEPTING APPLICATIONS.