Gaggle protects children and saves lives. Our technology analyzes unstructured data created by students (email, documents, chats, images, video, etc.) for the purpose of identifying child abuse, bullying, suicide, and other serious concerns that affect today's youth.

We are looking for a hands-on leader for our Machine Learning team. This manager will lead team efforts to design, implement, validate, and deploy machine learning models designed to solve problems and enhance our product effectiveness. The ideal candidate has a proven track record in leading the development of customer-facing machine learning powered product features and has excellent team building and communication skills.

Responsibilities:

• Define the strategy & roadmap for machine learning frameworks and evangelize the vision to the organization.
• Lead, hire, manage, and mentor a small team of machine learning engineers.
• Work in conjunction with Infrastructure, Dev Ops, and Engineering groups to drive the strategy to provide stable, real-time classification systems.
• Explore and understand the business problem at hand; identify and prioritize specific areas for improvement.
• Design and develop text/image classification using methods such as logistic regression, random forest, support vector machines and neural network classifiers.

Requirements:

• Strong background in text analysis and NLP
• 4+ years leading/managing machine learning teams
• Highly organized, with ability to plan and execute a strategy for achieving clearly defined goals
• Strong technical skill and experience designing/building/tuning machine learning models
• Experience working with unstructured data (email, documents, chats)
• Experience training/tuning Machine Learning models to be used in production environments for real-time processing
• Sound applied statistics foundations; comfortable discussing topics like probability distributions, bias/variance trade-off, hypothesis testing, etc.
• Excellent understanding of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests, Boosting, Ensembling, Neural Networks, etc.
• Experience with common data science / ML toolkits, such as NumPy, SciPy, Scikit-Learn, TensorFlow, Caffe2, MxNet, Torch, etc.
• Excellent scripting and programming skills in Python with focus on clarity, reproducibility, and reusability.
• Experience with big data tools such as Spark, Hadoop is a plus
• Experience with AWS infrastructure is a plus
• Ability to access, manage, and analyze complex datasets
• Great communication skills, data-oriented personality
• Degree in Statistics, Applied Math, Computer Science or related computational field. MS or PhD

The position will offer a competitive compensation package composed of salary commensurate with the candidate’s level of experience. Employee benefits include, but are not limited to medical, dental and vision and participation in the Company’s Simple 401(k) plan.

Submit resume to resumes@gaggle.net.

EOE/M/F/Vet/Disability

Gaggle has been providing safe online learning products and solutions to the K-12 market since 1999. Our focus is, and always has been, on student safety so educators can have the confidence to allow learners to take advantage of current technology for communication, collaboration and learning.

Gaggle is seeking an energetic and motivated inside sales professional to join our team! Reporting to and working directly with the VP of Sales, the Inside Sales Representative will be responsible for generating revenue through the sale of Gaggle’s software applications and services to the K-12 education market.

Responsibilities:

• Manage sales process from prospect inquiry through product demonstration and final contract preparation.
• Use a consultative sales approach to sell Gaggle’s software applications and services to the K-12 education market.
• Conduct outbound calls and respond to inbound calls from prospects and follow up on leads to generate new customers.
• Provide sales support to prospects via phone, web, and email to generate revenue for Gaggle in both new and existing markets.
• Conduct product demonstrations as required.
• Manage quote creation, order processing, and respond to day to day prospect requests.
• Maintain records of all sales interactions using Gaggle’s CRM application and accurately forecast monthly/quarterly product sales.
• Participate in trade shows, conventions, sales meetings, and on-site prospect and customer visits as required.
• Gather feedback from prospects and stay abreast of competitive offerings.

Requirements:

• Bachelor’s degree in Business, Marketing, Education, related field or equivalent experience.
• 3 years professional sales experience.
• Experience in consultative sales, preferably in the software or SaaS market.
• Self-motivated, results oriented with ability to work with minimum supervision.
• Fast learner able to multi-task and thrive in a fast paced, independent environment.
• Entrepreneurial spirit; self-starter.
• Ability to work independently or as part of a team across all levels of an organization.
• Solid problem solving and consultative skills required.
• Mature demeanor with ability to engage with prospects via phone, web and email in a highly professional and customer-oriented manner.
• Excellent presentation, communication, organization, and time management skills.
• Detail oriented, skilled at providing consistent follow-up and follow-through.
• Understanding of telesales with the ability to take a prospect through the sales process and “Ask for the order.”
• Technically savvy and competent in MS Office, GoTo Meeting and CRM applications.
• Knowledge of financial applications or school operations preferred.
• Telesales experience with demonstrated success and proven record of meeting sales quotas preferred.
• Inside sales experience selling software applications in the K-12 education market a definite plus.

Additional Requirements:

• Ability to travel nationwide, approximately 2-3 days per quarter.

The position will offer a competitive compensation package composed of salary commensurate with the candidate’s level of experience. Employee benefits include, but are not limited to medical, dental and vision and participation in the Company’s Simple 401 (k) plan.

Send your resume to resumes@gaggle.net.

EOE/M/F/Vet/Disability

Gaggle is seeking a Safety Representative (Content Moderation) to join the Gaggle Safety Team which is comprised of individuals with experience in law enforcement, crisis management, community outreach, social media, psychology, and other similar fields.

Working out of our corporate office in Bloomington, Illinois, this team works hard, 24x7x365, to keep students safe by reviewing and analyzing content within our software solution that is communicated amongst students, teachers and others and alerts school districts to threats to student safety. The Gaggle Safety Team is credited with uncovering drug abuse, bullying, and threats of school violence, suicide attempts, self-harm situations, and domestic abuse.

Responsibilities:

• Review and analyze student activity to identify potentially inappropriate content including words, phrases, statements and images within the school communication systems including email, google drive, Microsoft OneDrive, and other technology/communication platforms hosted by the school
• Work independently to determine if an escalated item poses a threat to a student's wellbeing and accordingly take the best course of action necessary to notify designated school representative of the matter
• Stay abreast of potentially troublesome incidents, trends, and national issues that may negatively impact students and advise colleagues of findings
• Field phone calls and emails from customers about student incidents in a responsive, resourceful and professional manner
• Investigate and troubleshoot customer inquiries in order to provide clear and effective answers
• Record and maintain clear and concise notes regarding each case within the CRM
• ● Collaborate with the customer service and engineering teams to troubleshoot and resolve technical issues

Requirements:

• Experience using a variety of desktop and web-based applications
• Experience in crisis management
• Excellent verbal, listening and written communications skills
• Highly motivated with a passion to help others
• Strong attention to detail
• Exceptional critical thinking skills
• Strong literary background, including reading for work, classes or pleasure
• Ability to keep an open mind with tolerance and respect for others opinions
• Ability to learn quickly in a fast-paced deadline driven environment
• Confidence to operate within a team environment as well as independently
• Knowledge of social media and internet culture
• Bachelor's degree in criminal justice, social work, psychology, or a related field preferred

It is important to note that in the position, you will be required to view content of a sensitive nature including exposure to graphic content that may contain nudity.

Submit resume to resumes@gaggle.net.

The position will offer a competitive compensation package composed of salary commensurate with the candidate’s level of experience. Employee benefits include, but are not limited to medical, dental and vision and participation in the Company’s 401(k) plan.

EOE/M/F/Vet/Disability

Gaggle has been providing safe online learning products and solutions to the K-12 market since 1999. Our focus is, and always has been, on student safety so educators can have the confidence to allow learners to take advantage of current technology for communication, collaboration and learning.

The Sr. Developer will develop and maintain Java-based micro-services/applications hosted in the AWS cloud. You'll collaborate with your co-workers to deliver clean code in an agile environment. You'll work in a fast-paced environment on high through-put applications that serve the K12 education market. You'll need to be well versed in java-based RESTful web service development environment.

Responsibilities:

• Design, develop, test, deploy, maintain and improve software.
• Work with product management and cross-functional teams to solve issues related to customer facing services
• Take ownership of projects that matter from technical design through implementation
• Participate in technical design / code reviews
  

Requirements:

• Bachelor’s or Master’s degree in Computer Science/Software Engineering or equivalent experience
• In-depth understanding of Java
• Swagger API toolkit
• Docker container experience
• AWS (DynamoDB, Lambda, SQS, ECS, API Gateway, etc.)
• Experience developing and scaling services in a Service Oriented Architecture (SOA) environment
• Development experience in an Agile environment
• Frameworks and Testing frameworks: Spring, JUnit, Mockito
• Experience with version control systems, particularly git
• Strong communication skills, attention to detail, and a team player

Submit resume to resumes@gaggle.net.

The position will offer a competitive compensation package composed of salary commensurate with the candidate’s level of experience.  Employee benefits include, but are not limited to medical, dental and vision and participation in the Company’s Simple IRA plans.                               

EOE/M/F/Vet/Disability