Are you interested in saving kids’ lives with innovative products at a scale that boggles most people’s minds? At Gaggle, we are NOT looking for a developer to build just another business product or app. We’re intensely passionate about what we do: saving lives and protecting kids. We’re driven to deliver quality tools that prevent suicide, self-harm, violence and bullying by helping schools identify students in crisis.

We want a developer who is customer and product-quality focused and who will bring passion, experience and ability to our team: a person who knows how to build high-quality, high-value features rapidly and wants to make a positive impact.

What will you do each day? While coding and product delivery of Java-based microservices utilizing multiple AWS APIs as your core focus, some days, you will be working with the product team to identify and design new product features. Other days, you will look for ways to improve our process and efficiencies through clean code with an eye toward reusability and maintainability.

You will use your experience to clearly design and deliver important and high-value work. Collaboration with your peers, product managers and others on the technical team will allow Gaggle to define, build, and launch new and improved functionality.

Requirements:

• Strong familiarity with multiple AWS technologies (Lambda, DynamoDB SQS, ECS, API Gateway, Cloudformation, etc.)
• Strong communication skills, attention to detail, and a team player.
• Minimum 5 years experience with Java development with an in depth knowledge of the language.
• Docker container experience
• Experience developing and scaling services in a Service Oriented Architecture (SOA) environment leveraging the Swagger API toolkit
• Development experience in an Agile environment
• Frameworks and Testing frameworks: Spring, Guice, JUnit, Mockito, etc.
• Experience with version control systems, particularly git
• US-based, home office (remote) capabilities required
• Bachelors or Masters degree in Computer Science/Software Engineering or equivalent experience

The position will offer a competitive compensation package composed of salary commensurate with the candidate’s level of experience.
Employee benefits include, but are not limited to medical, dental and vision and participation in Gaggle's 401(k).

Position housed in the Bloomington, IL Headquarters Office; availability for day shifts and weekend shifts required

Gaggle is seeking a Safety Representative (K-12 Content Review & Moderation) to join the Gaggle Safety Team in monitoring online activity of K-12 students. This group is comprised of individuals with experience in law enforcement, crisis management, community outreach, social media, psychology, and other similar fields.

This safety-focused role is a unique opportunity that offers lots of variety in daily activity and a chance to make a real difference in the lives of millions of students across the country. Your focus will be with the Safety Team, which is responsible for reviewing and analyzing content shared between students, teachers and others and alerting schools of threats to student safety. This team is credited with uncovering drug abuse, bullying, threats of violence, suicide attempts, self-harm situations and domestic abuse.

Schedule:

• In order for Gaggle to provide consistent, around-the-clock monitoring, this salaried, benefits-eligible, non-exempt position requires the candidate be able and willing to work pre-scheduled shifts that will include day shifts and weekend shifts (both early and mid)
• Ability to work a non-traditional schedule that could include weekends and holidays

Responsibilities:

• Review and analyze student activity to identify potentially inappropriate content including words, phrases, statements and images within the school communication systems including email, google drive, Microsoft OneDrive, and other technology/communication platforms hosted by the school
• Work independently to determine if an escalated item poses a threat to a student's wellbeing and accordingly take the best course of action necessary to notify designated school representative of the matter
• Stay abreast of potentially troublesome incidents, trends, and national issues that may negatively impact students and advise colleagues of findings
• Field phone calls and emails from customers about student incidents in a responsive, resourceful and professional manner
• Investigate and troubleshoot customer inquiries in order to provide clear and effective answers
• Record and maintain clear and concise notes regarding each case within a database
• Collaborate with the customer service and engineering teams to troubleshoot and resolve technical issues

Requirements:

• Experience using a variety of desktop and web-based applications
• Experience in crisis management
• Excellent verbal, listening and written communications skills
• Highly motivated with a passion to help others
• Strong attention to detail
• Exceptional critical thinking skills
• Strong literary background, including reading for work, classes or pleasure
• Ability to keep an open mind with tolerance and respect for others opinions
• Ability to learn quickly in a fast-paced deadline driven environment
• Confidence to operate within a team environment as well as independently
• Knowledge of social media and internet culture
• Bachelor's degree in criminal justice, social work, psychology, or a related field preferred
• Fluency in Spanish is a plus

It is important to note that in the position, you will be required to view content of a sensitive nature including exposure to graphic content that may contain nudity.

This role requires sedentary and/or light-duty office work as well as high visual acuity; candidates must be able to work for up to ten hours a day while looking at a computer screen, reading material on a computer screen and sitting for long periods of time. Candidates must be able and willing to answer and make phone calls in a professional and courteous manner during scheduled work hours.

EOE/M/F/Vet/Disability

Join the Gaggle team and help make a difference in the lives of K-12 students throughout the United States! Gaggle has a long track record of success in schools and has been growing profitably at more than 20% each year. We're a group of 80 dedicated people helping schools prevent bullying, school violence and self-harm such as cutting and suicide. The work is unequivocally worthwhile - we've saved over 500 student lives this year alone.

This entry-level position allows an individual to explore two key areas of Gaggle and work towards a career path specializing in fields such as Safety, Implementation, Technical Support and Account Management. The Customer Service Team is responsible for handling inbound customer communication as well as ensuring accurate setup on existing customers, while the Safety Team keeps students safe by reviewing and analyzing content within our software solution that is communicated amongst students, teachers and others and alerts school districts to threats to student safety. This combined Customer Service & Safety role works on both teams, helping our clients uncover drug abuse, bullying, threats of school violence, suicide attempts, self-harm situations and abuse.

Responsibilities:

• Work independently to determine if an escalated item poses a threat to a student's well-being and take the best course of action to notify a designated school representative of the matter
• Review and analyze student activity to identify potentially inappropriate content including words, phrases, statements and images within the school communication systems including email, Google drive, Microsoft OneDrive and other technology/communication platforms hosted by the school
• Answer questions related to Gaggle products by working extensively within the G Suite and Office 365 applications
• Analyze and review customer system setup to ensure accuracy
• Provide exceptional customer service in a responsive, resourceful and friendly manner

Requirements:

• Experience in crisis management, human services or a similar field is preferred
• Customer service experience preferred; customer-first attitude and friendly demeanor required
• Strong problem solving, analytical and documentation skills
• Excellent communication skills, both written and verbal
• Ability to evaluate, troubleshoot, document and follow-up on customer issues
• Ability to keep an open mind with tolerance and respect for the opinions of others
• Ability to learn quickly in a fast-paced, deadline-driven environment
• Confidence to operate within a team, open-office environment as well as to work independently
• Ability to work a non-traditional schedule that could include weekends and holidays

It is important to note that, in the position, you will be required to view content of a sensitive nature including exposure to graphic content that may contain nudity.

EOE/M/F/Vet/Disability