(Remote, United States)

Join the Gaggle team and help make a difference in the lives of K-12 students throughout the United States! Gaggle has a long track record of success in schools and has been growing profitably at more than 20% each year. We’re a group of over 100 dedicated people helping schools preventing bullying, school violence, and self-harm such as cutting and suicide. The work is unequivocally worthwhile - we’ve saved over 900 student lives last academic year alone.

We are in search of a Digital Marketing Manager who has the expertise, enthusiasm, and strong work ethic required to drive overall digital strategy with the willingness to jump into daily digital marketing tasks.

Responsibilities:
• Implement all digital marketing channels (e.g. website, blogs, emails, landing pages, social media, paid search and advertising)
• Develop specific campaigns to create and maintain high level brand awareness and demand generation
• Measure all digital marketing activities to track against set KPIs
• Implement social media accounts, both organic and paid
• Implement remarketing and retargeting programs
• Manage and implement all activities with media partners
• Assist with Gaggle’s podcast
• Improve online content, considering SEO and Google Analytics
• Implement and monitor the marketing components of Gaggle’s new Salesforce instance, aligning with HubSpot
• Transfer website from the WordPress site to HubSpot
• Implement an Account-Based Marketing program
• Monitor competition’s digital marketing presence, and determine ways to stand out
• Stay up-to-date with digital technology developments

Qualifications:
• 3+ years of relevant work experience in digital marketing, preferably at the manager level
• 3+ years experience in marketing Educational Technology products or services
• 3+ years functional experience with web development
• Demonstrable experience in designing and implementing successful digital marketing campaigns
• Strong understanding of how all current digital marketing channels function
• Solid knowledge of online marketing tools and best practices
• Hands on experience with Google Analytics and AdWords, Salesforce, WordPress, and HubSpot
• Strong understanding of both organic and paid social media strategies
• Excellent analytical and project management skills
• Degree in Marketing, Digital technologies or relevant field

If our mission resonates and you feel you are qualified for this role, we’d love to hear from you! Please send resumes to Melanie Fortier, Director of Digital Marketing. Salary is commensurate with experience. Employee benefits include, but are not limited to medical, dental, and vision and participation in Gaggle's 401(k).

EOE/M/F/Vet/Disability
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

(Remote, United States)

Join the Gaggle team and help make a difference in the lives of K-12 students throughout the United States! Gaggle has a long track record of success in schools and has been growing profitably at more than 20% each year. We are a group of dedicated people helping schools prevent bullying, school violence and self-harm such as cutting and suicide.

Gaggle is looking for an Implementation Specialist to work directly with new customers to ensure that they have a clear understanding of our services and to work through the technical aspects of enabling services in order to protect their students. This role works closely with the Sales Team, Account Management, Customer Service and the System Support Engineers (SSE) to move customers through the on-boarding process at Gaggle. A successful Implementation Specialist is able to quickly and accurately communicate our services, handle the technical set-ups of systems such as Google, O365 and web-filtering providers, and be able to collect customer information with very little oversight.

Responsibilities:
• Handle implementations for assigned customers; this includes, but is not limited to, executing Kick-Off calls, demonstrating expert-level understanding of Gaggle services, and facilitation of enabling services
• Effectively educate customers to ensure an understanding of services purchased, work with SSEs to get customers set up properly, and working with Trainers when professional development is purchased

• Once implemented, ensure that services are exceeding expectations and that customers are set up for success
• Meet/exceed key performance indicators determined by management to ensure services are implemented in a timely manner
• Communicate productively with internal teams to ensure an efficient implementation experience
• Provide exceptional customer service on all customer interactions through email, calls and web-based applications such as Google Meet or Microsoft Teams

Skills and Qualifications:
• 5+ years customer service/customer success experience
• Experience on-boarding new customers
• Strong understanding of Google and O365 Administrator settings
• Detail-oriented
• Organized and have the ability to handle multiple projects concurrently
• Self-directed and self-motivated with the ability to work individually or as part of a team
• Excellent verbal and written communication skills

Experiences:
• Providing exceptional customer service
• Strong technical aptitude to be able to understand Google and O365 environments, research set-up errors and research GSM incidents
• Use of CRM to maximize efficiency (Salesforce a plus)
• Involvement in K-12 is a plus
• Experience working remotely from home is a plus

Additional Information:
• Reports to Director of Implementation
• Salary range is $43,000-$48,000 annually
• This is a work-from-home position, a reliable high-speed connection and a comfortable, private dedicated work area will be essential for this role’s success
• West coast time zone preferred

EOE/M/F/Vet/Disability
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

THIS POSITION IS CURRENTLY ACCEPTING APPLICATIONS.
If interested in applying, please send resumes to Brandi Hammel - brandi@gaggle.net.

(Remote, United States)

Are you interested in saving young people's lives with innovative products at a scale that boggles most people's minds? At Gaggle, we're intensely passionate about what we do: saving lives and protecting kids. We're driven to deliver quality tools that prevent suicide, self-harm, violence and bullying by helping schools identify students in crisis.

We want a developer who will bring passion, experience and ability to our team: a person who knows how to build high-quality, high-value features and wants to make a positive impact in the lives of millions of students and their families.

What will you do each day? While coding and product delivery of Java-based microservices utilizing multiple Amazon Web Service (AWS) APIs as your core focus, some days, you will be working with the product team to identify and design new product features. Other days, you will look for ways to improve our process and efficiencies through clean code with an eye toward reusability and maintainability.

You will use your experience to clearly design and deliver important and high-value work. Collaboration with your peers, product managers and others on the technical team will allow Gaggle to define, build, and launch new and improved functionality.

Requirements:
• 5-9 Years Professional Software Development Experience
• Familiarity with AWS technologies (AWS Lambda, S3, DynamoDB, etc) preferred
• Strong communication skills, attention to detail, and a team player
• Minimum 3 years experience with Java development with an in-depth knowledge of the language
• Docker container experience preferred
• Experience with REST and/or GraphQL services preferred
• Development experience in an Agile environment
• Frameworks and Testing frameworks: Spring, Guice, JUnit, Mockito, etc.
• Experience with version control systems, particularly git
• US-based, home office (remote) capabilities required
• Degree in Computer Science/Software Engineering or equivalent experience

The position will offer a competitive compensation package composed of salary commensurate with the candidate’s level of experience.  Employee benefits include, but are not limited to medical, dental, and vision and participation in the Company’s 401(k) plan. This job opportunity will be open until filled.

EOE/M/F/Vet/Disability
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

(Remote, United States)

Are you interested in saving young people's lives with innovative products at a scale that boggles most people's minds? At Gaggle, we are intensely passionate about what we do: saving lives and protecting kids. We're driven to deliver quality tools that prevent suicide, self-harm, violence and bullying by helping schools identify students in crisis.

We are looking for a Lead Software Engineer who is has a proven track record of leading product teams in adopting modern engineering tools and techniques. Our ideal candidate has experience leading and motivating software engineering teams remotely.

As a Lead Software Engineer you will spend your day leading a cross functional team, implementing continuous delivery practices and contributing to the architecture and development of software solutions. Gaggle offers what other tech start-ups or IT roles cannot: a remote, flexible work environment, a stable job in what is otherwise a constantly changing field as well as a chance to make a real difference in the lives of millions of students across the country.

Requirements:
• Deep technical knowledge in software architecture and development with Java and JavaScript
• Experience with building and running microservices on AWS with ECS and Lambda
• Experience with front-end development frameworks such as AngularJS or ReactJS
• Experience with infrastructure automation through DevOps tools and techniques
• Agile/Scrum experience
• Project Management skills
• CI/CD experience
• Software architecture experience

Job Description and Responsibilities:
• Optimizes software architecture for agility
• Develops new products that delight our customers
• Exhibits technical leadership
• Achieves high results managing a remote team

The position will offer a competitive compensation package composed of salary commensurate with the candidate's level of experience. Employee benefits include, but are not limited to medical, dental and vision and participation in Gaggle's 401(k).

EOE/M/F/Vet/Disability
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.