Gaggle is an entrepreneurial-driven, privately-held company based in Bloomington, IL. Nearly half of our employees are remote–working from home offices across the country. Gagglers work hard, play hard and are committed to a mission of student safety. We believe that strong core values are the foundation for creating an environment that benefits and enriches our customers and all employees.
Innovation over perfection.
Hire exceptional people and let them do their jobs.
Listen more than you talk.
Work hard, make it better.
Treat people well.
Provide great customer service even if it doesn’t make financial sense.
Guard the company treasure. Argh!
Account Manager
Remote (U.S., Western Preferred)
Job Summary:
Join the Gaggle team and help make a difference in the lives of K-12 students throughout the United States! Gaggle has a long track record of success in schools and has been growing profitably at more than 20% each year. We’re a group of 80 dedicated people helping schools prevent bullying, school violence and self-harm such as cutting and suicide. The work is unequivocally worthwhile - we’ve saved over 500 student lives this year alone.
The Gaggle account manager works directly with key customers to build on relationships established by the sales team. A successful account manager work to ensure all parties involved in the implementation and roll-out of Gaggle services are well informed of the progress on the project. Once implementation is complete the account manager is tasked with forging additional relationships at the district. It is the goal of the account manager to make sure everyone who is involved with Gaggle understands the service and that Gaggle is meeting district needs and exceeding expectations. The account manager works closely with all departments at Gaggle to meet safety, support and sales needs for assigned customers. Account Managers travel to meet with their customers during implementation, for training related to understanding of services and for annual account reviews. This position reports to the VP of Operations.
Responsibilities:
• Builds/maintains relationship with customers by providing exceptional customer service, issue resolution and support
• Travel to customer locations to deliver purchased professional development that aids in set-up, understanding and deployment of the Safety Management service
• Compile data for the creation of reports for existing and potential customers
• Work with the sales team when a new customer comes on board, throughout the year when updates are necessary and during the renewal process
• Work with the customer service team to understand how Gaggle products are set-up and administered in order to troubleshoot and investigate issues with customers and for resolving reported issues from assigned customers
• Work closely with the safety team to be knowledgeable of the process for handling student incidents, give customer feedback to support a product that meets customer needs, and resolving reported issues on assigned customers
• Work with the product management team to provide feedback on customer needs and product direction
• Work directly with the customer and with the Gaggle implementation team to coordinate Gaggle set-up and rollout
• Handles day-to-day operations of a specific group of assigned customers
• Reviews data on a regular basis to ensure all services are being utilized
• Provides an annual account review
• Coordinate and execute travel plans
Requirements:
• Experience in the area of customer service, account management (non-sales), and/or educational fields
• Solid problem solving and consultative skills
• Strong documentation skills
• Excellent presentation, communication, organization and time management skills
• Proven administrator experience with the G Suite and/or O365 Admin Console
• Ability to travel
Education and Experience:
• Bachelor’s degree in Communication, Business, Education, or related field or equivalent experience.
• 5+ years of customer service, non-sales account management
• Experience in the K12 field a plus
• Experience in technology roles within a school district a plus
• Physical and Environmental Requirements
• Ability to travel nationwide
This is a remote position
Western US preferred
Submit resume to resumes@gaggle.net
The position will offer a competitive compensation package composed of salary commensurate with the candidate’s level of experience. Employee benefits include, but are not limited to medical, dental and vision and participation in Gaggle's 401(k).
EOE/M/F/Vet/Disability
Join the Gaggle team and help make a difference in the lives of K-12 students throughout the United States! Gaggle has a long track record of success in schools and has been growing profitably at more than 20% each year. We’re a group of 80 dedicated people helping schools prevent bullying, school violence and self-harm such as cutting and suicide. The work is unequivocally worthwhile - we’ve saved over 500 student lives this year alone.
The Director will work out of our corporate office in Bloomington, Illinois, leading and managing the Safety Team which is comprised of approximately 15 employees and growing! The team works hard, 24x7x365, to keep students safe by reviewing and analyzing content within our software solution that is communicated amongst students, teachers and others and alerts school districts to threats to student safety. The Gaggle Safety Team is credited with uncovering drug abuse, bullying, and threats of school violence, suicide attempts, self-harm situations, and abuse.
Responsibilities:
Requirements:
******* Local Candidates Preferred as the position requires to work full time in the Corporate Office in Bloomington, IL. Candidates that are serious about relocation to Bloomington, IL will be considered.
It is important to note that in the position, you will be required to view content of a sensitive nature including exposure to graphic content that may contain nudity.
Submit resume to resumes@gaggle.net
The position will offer a competitive compensation package composed of salary commensurate with the candidate’s level of experience. Employee benefits include, but are not limited to medical, dental and vision and participation in the Company’s 401(k) plan.
EOE/M/F/Vet/Disability
Graphic Designer
Remote (U.S)
Job Summary:
Join the Gaggle team and help make a difference in the lives of K-12 students! Gaggle has a long track record of success in schools and has been growing profitably at more than 20% each year. We’re a group of 85 dedicated people helping schools prevent bullying, school violence and self-harm such as cutting and suicide. The work is unequivocally worthwhile - we’ve saved over 530 student lives thus far this academic year alone.
Gaggle is looking for a versatile in-house designer tasked with creating a recognizable and consistent brand. The designer will be responsible for all creative elements in support of Marketing, Sales, and the Company as a whole. The designer should be someone with a range of skills and an eagerness to learn new tools. We're looking for someone who is a self-starter, has experience working within a marketing team, and is a strategic thinker.
Although this is a remote role, candidates who reside in Philadelphia/Surrounding Suburbs, the Chicago Metro area or the Central Illinois region are preferred. Relocation is not required for this role.
Responsibilities:
Technical Requirements:
Additional Requirements:
Although applications will be accepted until the position is filled, candidates are strongly encouraged to submit a cover letter, resume, and a portfolio representing 7 - 10 recent works by April 24, 2019. Candidates who do not submit all of these items will not be considered for the role. Please reach out to Human Resources at careers@gaggle.net if you have any questions regarding your application.
Salary is commensurate with experience. Employee benefits include, but are not limited to, medical, dental, vision, and participation in Gaggle's 401(k).
EOE/M/F/Vet/Disability
Sr. Developer- Java
Remote (U.S)
Gaggle has been providing safe online learning products and solutions to the K-12 market since 1999. Our focus is, and always has been, on student safety so educators can have the confidence to allow learners to take advantage of current technology for communication, collaboration and learning.
The Sr. Developer will develop and maintain Java-based micro-services/applications hosted in the AWS cloud. You'll collaborate with your co-workers to deliver clean code in an agile environment. You'll work in a fast-paced environment on high through-put applications that serve the K-12 education market. You'll need to be well versed in java-based RESTful web service development environment.
Responsibilities:
Requirements:
Please send cover letters and resumes to resumes@gaggle.net.
The position will offer a competitive compensation package composed of salary commensurate with the candidate’s level of experience. Employee benefits include, but are not limited to medical, dental and vision and participation in Gaggle's 401(k).
EOE/M/F/Vet/Disability
Gaggle is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at (800) 288-7750.
Gaggle participates in E-Verify to determine an employee’s identity and eligibility to work in the United States. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS).