Gaggle is dedicated to keeping all student and staff data secure.
In early 2021, Gaggle demonstrated its promise to protect student privacy by signing Pledge 2020, a new Student Privacy Pledge from the Future of Privacy Forum (FPF) and the Software & Information Industry Association (SIIA) that challenges companies to adhere to the latest and most stringent data privacy best practices.
In addition, Gaggle is dedicated to approaching artificial intelligence ethically. We know how critical it is to serve all students equitably and strive to ensure our technology is safeguarding students in a fair and appropriate manner.
As part of our effort to prioritize data privacy, Gaggle will:
Use data for authorized education purposes only
Enforce strict limits on data retention
Support parental access to, and correction of errors in, their children’s information
Provide comprehensive security standards
Be transparent about the collection and use of data
Sell student or staff information
Behaviorally target advertising nor show advertising to any user
Change privacy policies without notice
Gaggle and our district partners are united around one shared goal: to help keep students safe. And that includes protecting their personal information, as well as preserving the trust and responsibility that comes with the sensitive nature of our work.
All data is stored in secure data centers as well as on the Amazon Web Services cloud. In 2021, Gaggle completed the most stringent third-party security audit—a SOC 2 Type 2 audit. Our assessors’ review of our technology and practices resulted in a final SOC 2 report free of any disclosures, which evidences Gaggle’s unwavering commitment to information security and keeping our customers’ data safe. In addition, Gaggle undergoes regular penetration testing by third-party auditors and employs multi-factor authentication for our staff.
Gaggle only uses PII from students’ education records to enable the use of Gaggle solutions. Gaggle redacts students’ PII in the interface and limits back-end access. The only PII that is ever visible to Gaggle is the basic details necessary to create students’ user accounts, including name, grade level, and school district. That information is visible only to the top-tier of the Gaggle Safety Team when they need to notify a school district official of a serious incident or when a threat is identified. Unless a school official expressly instructs otherwise, we will not share or reuse PII from education records for any other purpose.
Individual children are not allowed to sign up for any Gaggle solutions—the only way a child may obtain access to a Gaggle solution is through their school in loco parents. In addition, each school district is responsible for creating student accounts for any Gaggle solution.
How does Gaggle generate and send alerts, and who receives the alerts?
What content does Gaggle review?
What does Gaggle monitor, and who can purchase the service?
How long does Gaggle retain data?
Are Gaggle’s keywords and content categories for alerts appropriate and useful for the purpose of self-harm monitoring?
How does Gaggle recognize context?
How does Gaggle process student content in non-English languages?
How does Gaggle interpret pictures?
Does Gaggle monitor students’ social media accounts?
Does Gaggle turn over data to law enforcement?
Can I buy Gaggle Safety Management for my child at home?Gaggle is only available for purchase by school districts. It is not a consumer product available for parents to purchase for their personal use.
Do you provide any additional resources that we can use at home to help keep our kids safe?
My child is a good kid, so why is there a safety concern?Gaggle is not in place to be used punitively—kids just need guidance sometimes. Whether it’s an opportunity to teach digital citizenship or a cry for help, we’re here to support student safety and well-being around the clock. If Gaggle can help schools identify students in need, then we can all sleep better knowing that all kids are being safeguarded.
Are you invading my child’s privacy?Most educators and attorneys will tell you that when your child is using school-provided technology, there should be no expectation of privacy. In fact, your child’s school is legally required by federal law (CIPA) to protect children from accessing obscene or harmful content over the internet.
Why is my school using Gaggle?
Why are you looking at what I do online?
Are you trying to get me in trouble?
Absolutely not—and neither is your school district. Gaggle is not in place to be used punitively. We’re looking for the kids who need help, so we alert school officials when we discover signs of self-harm, depression, thoughts of suicide, substance abuse, cyberbullying, unhealthy relationships, and credible threats of violence against others.