Join the Gaggle Team!

Director, Operations

(Remote, United States)

Do you want to be part of a team that saves lives? Gaggle works with K-12 schools to prevent bullying, school violence, self-harm and suicide. Gaggle is an established, profitable company, growing over 20% each year. We are 115 people not run by VC’s or Private Equity. We are on a mission, and we need your help. The work is unequivocally worthwhile - we’ve saved over 600 student lives in the last 6 months.

Gaggle is looking for a Director of Operations to lead the team responsible for reviewing and analyzing content shared between students, teachers, and others, searching for threats to student safety. This new role will be responsible for listening to customer needs, making data driven decisions to promote accuracy and efficiency and lead the way in helping our partners keep their kids safe in an online environment.

Responsibilities:

  • Develop scalable solutions for the safety teams to provide relevant and timely responses to our district partners 
  • Work with leadership to determine the budgets for safety team on an annual basis while setting expectations on accuracy, quality and timeliness of decisions  
  • Continuous evaluation of process and procedures to meet the ever-changing needs of our customers
  • Work with our customers and the Customer Success team to identify ways to improve our service to ensure customer satisfaction and renewal 
  • Work with the Business Analytics team to identify opportunities for continuous improvement, as well as ways to measure successful execution  
  • Direct reports will include the manager and contract coordinators of the Safety Team

Qualifications:

  • Has experience leading a team, including supervisors
  • Can develop creative ways of solving complex problems
  • Be comfortable with the unknown 
  • Must like working with others.  Gaggle teams work together in order to support our mission; it’s a reason that people who work at Gaggle say that the people they work with is one of the best parts of their job
  • Be ready to blaze new trails as we identify ways to help kids in crisis

Additional Information:

  • This position reports to the Vice President of Operations
  • This is a work-from-home position; a reliable high-speed connection and a comfortable, private dedicated work area will be essential for this role’s success

If our mission resonates and you feel you are qualified for this role, we would love to hear from you! Please send resumes to Heather Durkac (heather@gaggle.net), Vice President of Operations.

Salary is commensurate with experience. Employee benefits include, but are not limited to medical, dental, and vision and participation in Gaggle's 401(k).

EOE/M/F/Vet/Disability

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.