The following is an actual timeline of events that occurred on the morning of March 6, 2014. Due to the sensitive nature of the incident, personal identifiable information―as well as the name of the school district―has been intentionally omitted.
At 7:37 a.m. ET, an elementary student sent an email to another student with a video in which he used the subject, “Kill myself.” In the video, the student was depicting self-injury through the use of a potentially life threatening weapon.
At 7:43 a.m ET, the message was flagged and reviewed by a Gaggle Student Safety Representative. Due to the imminent threat presented in the video, the agent immediately prepared the information to be sent to the emergency contacts at the student’s school district.
At 7:48 a.m. ET, the email with the video was forwarded to the district emergency contacts and a phone call was made to ensure the contacts received the information and were aware of the situation at hand.
Gaggle Student Safety Representatives review student communications around the clock to catch dangerous situations like this one and, unfortunately, many others. In under 15 minutes, this potentially life-threatening situation was flagged, forwarded and dealt with by the student’s administrators to make sure all were kept safe.
“We are appreciative of the vigilance exercised by our Gaggle rep in last week’s event. I, as well as the parents of the student involved, were very impressed with the quick reaction time; from the time the student sent the email until the time I was notified by our rep and called his parents was 11 minutes.” – School District Emergency Contact