Do you want to be part of a team that saves lives? Gaggle works with K-12 schools to prevent bullying, school violence, self-harm and suicide. Gaggle is an established, profitable company, growing over 20% each year. Our focus is, and always has been, on student safety so educators can have the confidence to allow learners to take advantage of current technology for communication, collaboration, and learning. The work is unequivocally worthwhile - we’ve saved over 1,000 student lives this school year.
Reporting to the Customer Service Manager, the entry level Customer Service Representative has the primary responsibility of providing excellent customer service by way of many different channels including email, phone and live chat. You should have a passion for assisting customers and the ability to troubleshoot issues to help resolve customer inquiries.
Work to resolve technical problems reported by customers via phone (inbound and outbound), email and live chat
Provide exceptional customer service in a responsive, resourceful, and friendly manner
Answer questions related to Gaggle products by working extensively within the G Suite and Office365 applications
Analyze and review customer system setup to ensure accuracy
Educate customers on their particular Gaggle services and resources
Work with assigned customers to implement services and to provide ongoing support
Minimum of 1 year customer service and other relevant experience
Must have proven experience demonstrating a customer-first attitude and be service-oriented, friendly, and possess a positive attitude
Strong problem solving skills and the desire to dig deep to analyze customer issues, solve problems, and document the details in our records
We believe in providing exceptional customer service which will require excellent communication skills, both written and verbal
Ability to work a full time position with flexibility to cover all hours of customer needs
College Degree or equivalent experience
Experience using G Suite and/or Office365 by way of the administration tools
Knowledge of CRM and help desk solutions such as Salesforce and/or Zendesk
Previous software experience
Pacific Time Zone availability preferred
The position will offer a competitive compensation package composed of salary commensurate with the candidate’s level of experience. Employee benefits include, but are not limited to medical, dental, and vision and participation in the Company’s 401(k) plan.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
THIS POSITION IS CURRENTLY ACCEPTING APPLICATIONS.